Terms & conditions

1. Who we are

Happy Hugs is a trade name of Unlimited Solutions, based in Zwijndrecht, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under 56209576.

Trade name

Happy Hugs

Registered business

Unlimited Solutions

Address

Chrysantstraat 64, 3333 EC Zwijndrecht, Zuid-Holland, The Netherlands

Chamber of Commerce (KvK)

56209576

VAT (btw-id)

NL002240842B56

Email

hello@gethappyhugs.com

2. Applicability

These terms apply to every offer on this website and to every distance contract between Happy Hugs and you as a consumer. We may update them; the version that applies is the one in force when you place your order.

3. The offer

We describe and show every product as accurately as we can. A Happy Hugs comes in one adult size, which falls like an XXL, and one kids size. Colours and prints can look slightly different from screen to screen. An obvious error or mistake does not bind us.

4. Prices and pack discount

Prices are in euro and include Dutch VAT. Shipping is free on every order.

Order more than one and you get a pack discount: €19.95 off from 2 pieces and €79.85 off from 4 pieces, on any mix of adult and kids sizes. Shopify takes it off automatically at checkout. The price that applies is the one shown when you order.

5. The contract and payment

The contract is formed when we confirm your order by email. You pay at checkout, in Shopify’s checkout, with one of the methods shown there. We ship once payment is received.

6. Delivery

We deliver to the Netherlands. Your parcel arrives within 5 to 10 working days. If an order is delayed beyond 30 days, you may cancel it for a full refund.

7. Right of withdrawal

You have 14 days from the day you (or someone you name) receive the goods to withdraw from the purchase without giving a reason. To exercise it, tell us within those 14 days by email at hello@gethappyhugs.com or with the model form below. After telling us, you have another 14 days to send the goods back to the return address we email you, together with a return label.

Return the goods complete, with the tags and in their original packaging where you can. You may handle and try them as you would in a shop; you are liable only for any reduction in value from handling beyond that.

We refund the full amount within 14 days of the day you tell us you are withdrawing, using the same payment method you used. We may hold the refund until the goods arrive or you show proof that you sent them. The cost of returning the goods is yours: a return carries a €5 return-label fee, deducted from the refund.

8. 30-day money-back guarantee

On top of the right of withdrawal, Happy Hugs gives a 30-day money-back guarantee. If you are not happy with your order, email hello@gethappyhugs.com within 30 days and you get your money back. The guarantee adds to your statutory rights and never limits them.

The 30 days start on the day of delivery. Email us your order number; you get the return address and a return label. Send your Happy Hugs back as you received it: unworn (trying it on is fine), unwashed and with its labels on. The return label costs €5, deducted from the refund. We refund within 14 days of your return arriving, to the payment method you used.

9. Model withdrawal form

You do not have to use this form, but you may:

To Happy Hugs, Chrysantstraat 64, 3333 EC Zwijndrecht, Zuid-Holland, The Netherlands, hello@gethappyhugs.com:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: __________

Ordered on / received on: __________

Name of consumer(s): __________

Address of consumer(s): __________

Date: __________

10. Conformity

Your order must match the description and be of the quality you can reasonably expect. Statutory consumer rights under Dutch and EU law apply in full and are never limited by these terms. If something is wrong, email hello@gethappyhugs.com with your order number and a photo and we put it right.

11. Complaints

Email complaints to hello@gethappyhugs.com. We aim to resolve every complaint within 14 days.

12. Applicable law

Dutch law applies. Mandatory consumer-protection rules of the country you live in still apply where they give you more protection.

13. Our other policies

These terms go together with the privacy policy, shipping, returns and payment. For questions, use the contact page.