Privacy policy
How Happy Hugs collects, uses and shares your personal data, and what you can ask us to do with it.
Who is responsible for your data
The controller of your personal data is Unlimited Solutions (trading as Happy Hugs), Chrysantstraat 64, 3333 EC Zwijndrecht, Zuid-Holland, The Netherlands, KvK 56209576. For any privacy question, or to see, correct or delete your data, email hello@gethappyhugs.com.
The data we use and why
When you order, we use your name, delivery address, email address, your phone number if you give it, and what you ordered. We need them to deliver your order, and the law requires us to keep our accounts.
When you email us, we keep your message and our reply so we can help you. Sign up for the newsletter and we keep your email address to send it, with your consent; you can unsubscribe at any time.
Who processes it for us
We share personal data only with the services that run the shop: Shopify (the shop, checkout, orders and payments), TeemDrop (our supplier, a Shopify app that makes and ships your order and receives your name, address and order for that), Vercel (hosting of this site), Resend (the newsletter) and the carriers that deliver your parcel.
Payment data is handled by the payment providers in Shopify’s checkout; we never see full card details.
Cookies and what this site stores
This site sets no cookies of its own and loads no analytics. Your cart is kept in your own browser’s storage, on your device, and never reaches us until you check out. At checkout, Shopify sets the cookies its checkout needs to work, and the advertising pixels we have connected in Shopify can measure that you placed an order.
How long we keep it
Order and invoice data are kept for seven years, because Dutch tax law requires us to keep our accounts that long. Emails to us are kept for as long as we need them to handle your question. Unsubscribe from the newsletter and we delete your address from the list.
Your rights
You can ask us to access, correct, delete or port your data, or object to its use: email hello@gethappyhugs.com. To complain, go to the Dutch supervisory authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
Questions about this policy: contact us. Last updated: 2 November 2026.